Shipping Information

Our shipping rates are as follows: Australia Post realtime rates. If order is over 20kg in weight, order ships at no charge for freight.

All orders are shipped within 3 working days if you select standard post. If you have not received an order within 10 days, please notify us by email at: enquiries@partnerpacific.com

Refund and Returns

Your satisfaction is our first priority at ShowOff Displays. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of you receiving the item. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. If you have simply ordered the wrong item, we will refund the order less the postage charge if the goods are in salable condition.

Returns Process

To return an item, please email enquiries@partnerpacific.com to get a returned goods confirmation number, then return to:

ShowOff Displays (Partner Pacific Pty Ltd)
5 Amay Crescent
Ferntree Gully Vic 3156

And also include the following information:

  • Your Order number (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.